Solutions

Built for the companies
that build worlds.

Keme Customer Lab adapts to the reality of your operation — whether you ship monthly or never go offline.

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Gaming Studios

Support that moves at the speed of a live game.

From indie studios to AAA titles. Built for the event-driven, high-volume reality of live service games — patch-day volume spikes and all.

Patch-day opsBan appealsIn-game purchasesCross-title
Mobile Games

Millions of players. One team. Zero dropped tickets.

Mobile support volumes are unpredictable. Your tooling should handle variance without engineering overhead or a hiring sprint.

High-volume automationPayment failuresMulti-region SLAF2P monetisation
Live Service Games

Operations built for games that never go offline.

Incident detection, patch-day triage, always-on SLA. Your support can't sleep — and neither can your tooling.

Incident triageAlways-on SLA24/7 coverageEarly warning
Indie Studios

Enterprise-grade customer operations. Startup-friendly pricing.

One workspace, one team, one tool. Grow from 50 tickets/month to 50,000 without re-platforming or a painful migration.

Startup pricingSingle workspaceNo re-platformScales with you
SaaS Companies

B2B support that matches your product quality.

Enterprise clients expect SLA guarantees, not ticket numbers. Give your support team the tooling to deliver on every commitment.

SLA contractsAudit trailSSO / SAMLEnterprise clients
E-commerce

From order placed to issue resolved — faster.

Digital purchase issues, refund workflows, and account recovery at scale. Every order issue answered before it becomes a chargeback.

Refund workflowsAccount recoveryDigital productsOrder issues
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