Keme Customer Lab.
The AI-native Customer Operations Platform
Bring support, AI agents, automation, analytics, knowledge, and customer engagement together in one intelligent workspace. Resolve customer issues faster, automate repetitive work, uncover insights, and deliver exceptional customer experiences from a single AI-powered platform.
Generic helpdesks were not built
for the companies that build worlds.
Your players log tickets after patches break progression, after purchases go missing, after servers go down at 3AM. Generic helpdesks give you a ticket number. Keme gives you intelligence — before the volume spike becomes a crisis.
are duplicates of the same root issue — invisible in generic helpdesks.
between a patch going live and support teams being aware of the fallout.
required per ticket when agents switch tools to look up player history.
Everything your operation needs.
Built for high-velocity digital support. No modules to bolt on, no integrations to babysit.
AI Response Suggestions
Every ticket matched against your resolution history. The right answer surfaced before your agent finishes reading.
Based on similar tickets, this is a payment gateway timeout. Send refund instructions from template RT-002.
Intelligent Queue Management
Auto-classify, route, and prioritise tickets the moment they arrive. SLA timers surface risk before breach.
Real-time Analytics
Volume trends, SLA compliance, agent performance — live in one dashboard.
Pattern Detection
When 40 players report the same issue after a patch, the system alerts you before the 41st ticket arrives.
Multi-workspace
One organisation, multiple games. Each workspace isolated — unified under one account.
Automation Engine
Route by channel, escalate by priority, auto-close stale tickets.
Your support desk,
in your pocket.
When a patch breaks at 3AM, your team shouldn't be tied to a desk. The Keme workspace app lets agents triage, reply, and resolve tickets from anywhere — with push notifications so nothing slips.
Reply on the go
Read the full conversation and answer tickets from your phone — same inbox, same threads.
Instant push alerts
Get notified the moment a ticket lands or is assigned to you, even with the app closed.
Assign & triage
Claim tickets, change status, and drop canned replies in a tap.
Installs in seconds
No app store. Add to your home screen and it works like a native app, on iOS and Android.
Inbox
Dragon Quest Online
Purchase not credited
2 min ago
Cannot log in after patch
2 min ago
Guild event missing rewards
2 min ago
Report a player
2 min ago
Simple, honest pricing.
Start free for 14 days. No credit card required. Upgrade when you are ready.
Starter
For small studios getting customer operations off the ground.
- Up to 3 support agents
- 1 workspace (1 game)
- Ticket queue & SLA tracking
- Knowledge base (50 articles)
- Email & Discord integration
- Standard analytics
- 8×5 email support
Growth
For growing studios managing live-service games at scale.
- Up to 15 support agents
- 5 workspaces (5 games)
- Everything in Starter
- AI response suggestions
- Pattern detection & alerts
- Advanced analytics & exports
- Automation engine (20 rules)
- Mobile agent app (iOS & Android)
- 24×5 live chat support
Scale
For publishers operating multiple franchises and large teams.
- Unlimited agents
- Unlimited workspaces
- Everything in Growth
- Priority AI model access
- Custom SLA configurations
- SSO & advanced permissions
- Mobile agent app (iOS & Android)
- Dedicated onboarding
- 24×7 priority support
Annual billing saves 20% · Volume pricing available · Talk to sales for Scale+
Common questions.
Ready to build a faster operation?
Start a free 14-day trial. No credit card required. Full product access from day one.
No credit card required · Cancel anytime · Full access from day one