Security & Compliance

Enterprise-grade security.
Built from day one.

Encryption at rest and in transit. Role-based access. Complete audit logs. SOC 2 Type II audit in progress. Your player data is protected end to end.

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TLS 1.2+

Encryption in transit

Daily + rollups

Backups

In progress

SOC 2 status

Up to 2 years

Audit log retention

Security at every layer

Not bolted on. Designed in from the beginning — from encryption to access control to audit logging.

Encryption

Data encrypted at rest and in transit

TLS 1.2+ enforced on all connections
Automated daily database backups
Service credentials held outside the application image

Access Control

Role-based access with workspace isolation

Granular RBAC: Admin, Lead, Agent, Read-only
Per-workspace agent assignments
SSO / SAML via Okta, Azure AD, and Google Workspace
Session management with configurable timeout

Audit Logging

Complete audit trail on every action

All user actions logged with timestamp and IP
Ticket state changes, exports, and config edits
Log retention configurable up to 2 years
Exportable for SIEM ingestion

Infrastructure

Managed infrastructure with monitored recovery

Dedicated single-region hosting
Daily snapshots with weekly and monthly rollups
Container health checks with automatic restart

Compliance

SOC 2 Type II in progress

SOC 2 Type II audit underway (expected Q3 2026)
Encryption in transit, RBAC and audit logging in place
GDPR-compliant data processing
Data processing addendum available on request

Data Residency

Your data stays in your region

All data processed in a single region
No cross-tenant data sharing at any layer
AI model isolation per workspace

Audit Logging

Every action. Every actor. Every timestamp.

Complete audit trail across your entire organisation. Who changed which SLA policy, when. Who exported ticket data. Which automation rules fired. Every agent action on every ticket — logged, searchable, and exportable for compliance.

Immutable log — entries cannot be edited or deleted
Filterable by user, action type, workspace, and date range
CSV export for SIEM ingestion or compliance reporting
Configurable retention up to 2 years on Enterprise

Audit Log 1,284 events this month

sarah@studio.comUpdated SLA policy

Workspace: Flagship Game